Who are you?

It’s a pleasure to meet you! We are DivineCare. Our mission is to provide our customers with the opportunity to purchase top-quality products, all in one convenient location. We aim to ensure that everyone can access safe, dependable, and innovative items at prices that will make you thrilled, while maintaining a level of quality that won’t leave you wanting more!

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to the US usually take 7-12 business days

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at orders@divinecare.store or by using the Contact Us page Contact Us.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at orders@divinecare.store right away. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at orders@divinecare.store, or using our Contact Us page.

Your refund will be automatically processed as soon as the order returns to our warehouse.